Shipping & Returns


Return & Exchange Policy

Web orders are eligible for a full refund or exchange if returned to our return department within 14 days from when the package was sent to the customer per the date on the shipping label

  • Merchandise must be unworn, unwashed and free of any alterations or damages.
  • Merchandise must have all tags including any Carrina Lau hangtags attached.
  • Final Sale purchases are not redeemable for any type of credit, exchange or refund.
  • All festival and event sales are final

You will be responsible for all shipping costs for exchanging/returning your item. Shipping cost are non-refundable.

Shipping Information

Free shipping on orders over $200.

Please allow 1-8 business days delivery for any domestic order, 10-14 business days for international.